{"id":44001,"date":"2026-07-25T19:08:41","date_gmt":"2026-07-25T10:08:41","guid":{"rendered":"https:\/\/jore2.com\/?p=44001"},"modified":"2026-07-25T19:08:41","modified_gmt":"2026-07-25T10:08:41","slug":"automotive-45523-major-satisfaction-survey-finds-automakers-could-learn-something-from-vacuum-cleaners","status":"publish","type":"post","link":"https:\/\/jore2.com\/?p=44001","title":{"rendered":"\uc790\ub3d9\ucc28\ubcf4\ub2e4 \uccad\uc18c\uae30\ub97c \ub354 \ub9cc\uc871\ud558\ub294 \uc2dc\ub300, ACSI\uac00 \ubcf4\uc5ec\uc8fc\ub294 \uc18c\ube44\uc790 \uc2ec\ub9ac\uc758 \ubcc0\ud654"},"content":{"rendered":"
\n

\uc624\ubbfc\uc7ac<\/strong><\/p>\n<\/div>\n

\ucd5c\uadfc \ubbf8\uad6d \uace0\uac1d\ub9cc\uc871\ub3c4 \uc9c0\uc218\uc778 ACSI\uc758 2026 \ub144 \uc790\ub3d9\ucc28 \uc0b0\uc5c5 \ubcf4\uace0\uc11c\uac00 \uacf5\uac1c\ub418\uba74\uc11c \uc5c5\uacc4\uc640 \uc18c\ube44\uc790 \ubaa8\ub450\uc758 \uc774\ubaa9\uc744 \ub04c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud765\ubbf8\ub85c\uc6b4 \uc810\uc740 \uc774\ubc88 \uc870\uc0ac\uc5d0\uc11c \uc790\ub3d9\ucc28 \ube0c\ub79c\ub4dc\ub4e4\uc774 \uac00\uc804\uc81c\ud488 \uc911 \ud558\ub098\uc778 \uc9c4\uacf5 \uccad\uc18c\uae30\ubcf4\ub2e4 \ub0ae\uc740 \ub9cc\uc871\ub3c4 \uc810\uc218\ub97c \uae30\ub85d\ud588\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4.<\/p>\n

\uc804\uccb4 \uc81c\uc870\uc5c5 \ubd84\uc57c\ub97c \uc544\uc6b0\ub974\ub294 \uc774 \uc870\uc0ac\uc5d0\uc11c \uccad\uc18c\uae30\ub294 79 \uc810\uc744 \uae30\ub85d\ud55c \ubc18\uba74 \uc790\ub3d9\ucc28\ub294 78 \uc810\uc5d0 \uadf8\ucce4\uc2b5\ub2c8\ub2e4. 0 \uc5d0\uc11c 100 \uc810\uae4c\uc9c0\uc758 \ucc99\ub3c4\uc5d0\uc11c 1 \uc810 \ucc28\uc774\ub294 \ud1b5\uacc4\uc801\uc73c\ub85c \ubbf8\ubbf8\ud574 \ubcf4\uc77c \uc218 \uc788\uc73c\ub098, \uace0\uac00\uc758 \ub0b4\uad6c\uc7ac\uc778 \uc790\ub3d9\ucc28\uac00 \uc0c1\ub300\uc801\uc73c\ub85c \uc800\uac00\uc778 \uccad\uc18c\uae30\uc5d0 \ubc00\ub9b0\ub2e4\ub294 \uc0ac\uc2e4\uc740 \uc0b0\uc5c5 \uad6c\uc870\uc758 \ubcc0\ud654\ub97c \uc2dc\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n

## \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc774 \ub193\uce5c \uc18c\ube44\uc790 \uae30\ub300\uce58\uc640 \uccad\uc18c\uae30\uc758 \uac15\uc810<\/p>\n

\uc18c\ube44\uc790\ub4e4\uc774 \uc790\ub3d9\ucc28\ubcf4\ub2e4 \uccad\uc18c\uae30\ub97c \ub354 \uc120\ud638\ud558\ub294 \uc774\uc720\ub294 \ub2e8\uc21c\ud788 \uac00\uaca9 \ucc28\uc774 \ub54c\ubb38\ub9cc\uc740 \uc544\ub2d9\ub2c8\ub2e4. ACSI \uc870\uc0ac \ud56d\ubaa9\uc744 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uba74 \ub0b4\uad6c\uc131, \uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131, \ubcf4\uc99d \ubc94\uc704, \uadf8\ub9ac\uace0 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc774\ub77c\ub294 \ub124 \uac00\uc9c0 \ud575\uc2ec \uae30\uc900\uc5d0\uc11c \uccad\uc18c\uae30\uac00 \uc790\ub3d9\ucc28\ub97c \uc555\ub3c4\uc801\uc73c\ub85c \uc55e\uc130\ub2e4\ub294 \ub370\uc774\ud130\uac00 \ub098\uc635\ub2c8\ub2e4.<\/p>\n

\ud2b9\ud788 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uacfc \uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131 \ubd80\ubd84\uc5d0\uc11c \uccad\uc18c\uae30\ub294 \uc989\uac01\uc801\uc778 \ub9cc\uc871\uac10\uc744 \uc81c\uacf5\ud558\ub294 \ubc18\uba74, \uc790\ub3d9\ucc28\ub294 \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c\uacfc \ub192\uc740 \uc720\uc9c0\ube44\uc6a9\uc73c\ub85c \uc778\ud574 \uc18c\ube44\uc790\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\uc2dc\ud0a4\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ud604\ub300 \uc0ac\ud68c\uc5d0\uc11c \uc18c\ube44\uc790\ub294 \uc81c\ud488 \uad6c\ub9e4 \uc2dc \ub2e8\uc21c\ud55c \uae30\ub2a5 \uc218\ud589\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc77c\uc0c1\uc0dd\ud65c\uc5d0\uc11c\uc758 \ud3b8\uc758\uc131\uacfc \uc608\uce21 \uac00\ub2a5\ud55c \uc131\ub2a5\uc744 \uc911\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n

\uccad\uc18c\uae30\ub294 \uc804\uc6d0\uc744 \ucf1c\uba74 \uc989\uc2dc \uc791\ub3d9\ud558\uace0 \ubc30\ud130\ub9ac \uc18c\ubaa8\ub098 \ucda9\uc804 \uc0c1\ud0dc\uc5d0 \ub300\ud55c \ubd80\ub2f4\uc774 \uc801\uc73c\uba70, \uace0\uc7a5 \uc2dc\uc5d0\ub3c4 \ube44\uad50\uc801 \ube60\ub974\uac8c \uc218\ub9ac\uac00 \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \ubc18\uba74 \uc790\ub3d9\ucc28\ub294 \uc804\uae30\ucc28\uc758 \ucda9\uc804 \uc778\ud504\ub77c \ubb38\uc81c\ub098 \ub0b4\uc5f0\uae30\uad00\uc758 \ubcf5\uc7a1\ud55c \uc815\ube44 \uc8fc\uae30, \uadf8\ub9ac\uace0 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\ub85c \uc778\ud55c \uc131\ub2a5 \ubcc0\ub3d9\uc131 \ub4f1 \ub2e4\uc591\ud55c \ubcc0\uc218\uc5d0 \ub178\ucd9c\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uacb0\uacfc\ub294 \uc790\ub3d9\ucc28 \uc81c\uc870\uc0ac\ub4e4\uc774 \uae30\uc220\uc801 \uc131\ub2a5 \ud5a5\uc0c1\uc5d0\ub9cc \uc9d1\uc911\ud558\ub294 \uc0ac\uc774, \uc2e4\uc81c \uc0ac\uc6a9\uc790\uac00 \uccb4\uac10\ud558\ub294 \uc77c\uc0c1\uc801 \ud3b8\uc758\uc131\uc744 \uc18c\ud640\ud788 \ud588\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ud2b9\ud788 \ub7ed\uc154\ub9ac \ube0c\ub79c\ub4dc\ub97c \uc911\uc2ec\uc73c\ub85c \ub9cc\uc871\ub3c4\uac00 \ud558\ub77d\ud55c \uacbd\ud5a5\uc740 \uace0\uac00\uc758 \uc81c\ud488\uc744 \uad6c\ub9e4\ud560\uc218\ub85d \uc18c\ube44\uc790\uac00 \uae30\ub300\ud558\ub294 \uc11c\ube44\uc2a4 \uc218\uc900\uc774 \ub192\uc544\uc84c\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\ub294 \ube44\uc2fc \ub3c8\uc744 \uc9c0\ubd88\ud588\uc73c\ub2c8 \ub354 \uc644\ubcbd\ud55c \uacbd\ud5d8\uc744 \uc6d0\ud558\uc9c0\ub9cc, \uc2e4\uc81c \ucc28\ub7c9\uc740 \uc608\uc0c1\uce58 \ubabb\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc84\uadf8\ub098 \ubcf5\uc7a1\ud55c \uba54\ub274\uc5bc\ub85c \uc778\ud574 \uc624\ud788\ub824 \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc8fc\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uccad\uc18c\uae30 \uc81c\uc870\uc0ac\ub4e4\uc740 \uc774\ub7ec\ud55c \uc18c\ube44\uc790\uc758 \ub2c8\uc988\ub97c \ube60\ub974\uac8c \ud30c\uc545\ud558\uc5ec \uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4\uc640 \uac15\ub825\ud55c \ubc30\ud130\ub9ac \uc9c0\uc18d \uc2dc\uac04\uc744 \uacbd\uc7c1\ub825\uc73c\ub85c \uc0bc\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc790\ub3d9\ucc28 \uc5c5\uacc4\ub3c4 \uc774\uc81c \ub2e8\uc21c\ud55c \uc774\ub3d9 \uc218\ub2e8\uc744 \ub118\uc5b4 \uc0dd\ud65c\uc758 \uc77c\ubd80\uac00 \ub418\ub294 \uac00\uc804\ucc98\ub7fc \uc811\uadfc\ud574\uc57c \ud55c\ub2e4\ub294 \uc2e0\ud638\ub97c \ubc1b\uc740 \uc148\uc785\ub2c8\ub2e4.<\/p>\n

## \ud5a5\ud6c4 \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc774 \uc8fc\ubaa9\ud574\uc57c \ud560 \uc11c\ube44\uc2a4 \ud328\ub7ec\ub2e4\uc784 \uc804\ud658<\/p>\n

\uc774\ubc88 \uc870\uc0ac\ub294 \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc774 \uc55e\uc73c\ub85c \uc5b4\ub5a4 \ubc29\ud5a5\uc73c\ub85c \ub098\uc544\uac00\uc57c \ud560\uc9c0\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ud78c\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud788horsepower\ub098 \uc8fc\ud589 \uac70\ub9ac\ub97c \ub298\ub9ac\ub294 \uae30\uc220\uc801 \uacbd\uc7c1\uc5d0\uc11c \ubc97\uc5b4\ub098, \uc0ac\uc6a9\uc790\uac00 \ucc28\ub7c9\uc744 \ub300\ud560 \ub54c \ub290\ub07c\ub294 \uc2ec\ub9ac\uc801 \uc548\uc815\uac10\uacfc \ud3b8\uc758\uc131\uc744 \ub192\uc774\ub294 \ubc29\ud5a5\uc73c\ub85c \uc804\ub7b5\uc744 \uc218\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4 \ucc28\ub7c9\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\uac00 \uc8fc\ud589 \uc911\uc5d0\ub3c4 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\ub8e8\uc5b4\uc9c0\uac70\ub098, \ubc30\ud130\ub9ac \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc774 \uc0ac\uc6a9\uc790\uc758 \uc2b5\uad00\uc5d0 \ub9de\ucdb0 \ucd5c\uc801\ud654\ub418\ub294 \ub4f1\uc758 \uac1c\uc120\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \ubcf4\uc99d \uae30\uac04\uacfc A\/S \ud504\ub85c\uc138\uc2a4\uc758 \ud22c\uba85\uc131\uc744 \ub192\uc5ec \uc18c\ube44\uc790\uac00 \ucc28\ub7c9 \uc18c\uc720\uc5d0 \ub300\ud55c \ubd88\uc548\uc744 \ub35c \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uccad\uc18c\uae30 \ube0c\ub79c\ub4dc\ub4e4\uc774 \uc81c\uacf5\ud558\ub294 \ubb34\uc0c1 \uc218\ub9ac \uae30\uac04\uc774\ub098 \uac04\ud3b8\ud55c \ubd80\ud488 \uad50\uccb4 \uc2dc\uc2a4\ud15c\uc740 \uc790\ub3d9\ucc28 \uc5c5\uacc4\uac00 \ubca4\uce58\ub9c8\ud0b9\ud574\uc57c \ud560 \uc88b\uc740 \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\uc758 \ub9cc\uc871\ub3c4\uac00 \ub0ae\uc544\uc9c4 \ub610 \ub2e4\ub978 \uc774\uc720\ub294 \uc790\ub3d9\ucc28 \uc2dc\uc7a5\uc758 \uacfc\uc5f4\ub41c \uacbd\uc7c1\uacfc \uc774\ub85c \uc778\ud55c \ud488\uc9c8 \uad00\ub9ac\uc758 \uc18c\ud640\ud568\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc2e0\ucc28 \ucd9c\uc2dc \uc8fc\uae30\uac00 \ube68\ub77c\uc9c0\uba74\uc11c \ucd08\uae30 \ubaa8\ub378\uc758 \uacb0\ud568\uc774 \ucda9\ubd84\ud788 \uac80\uc99d\ub418\uc9c0 \uc54a\uc740 \ucc44 \uc2dc\uc7a5\uc5d0 \ucd9c\uc2dc\ub418\ub294 \uacbd\uc6b0\uac00 \ub298\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubc18\uba74 \uccad\uc18c\uae30 \uc2dc\uc7a5\uc740 \ube44\uad50\uc801 \uc131\uc219\ud55c \ub2e8\uacc4\uc5d0 \uc788\uc5b4 \uc81c\ud488 \uc644\uc131\ub3c4\uac00 \ub192\uace0, \uc18c\ube44\uc790 \ud53c\ub4dc\ubc31\uc744 \ubc18\uc601\ud55c \uac1c\uc120\uc774 \ube60\ub974\uac8c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uc790\ub3d9\ucc28 \uc81c\uc870\uc0ac\ub4e4\uc740 \uc774\uc81c \ucd9c\uc2dc \uc804 \ud14c\uc2a4\ud2b8 \uae30\uac04\uc744 \ub298\ub9ac\uac70\ub098, \ucd9c\uc2dc \ud6c4\uc5d0\ub3c4 \uc9c0\uc18d\uc801\uc778 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 \ucd08\uae30 \uacb0\ud568\uc744 \ubcf4\uc644\ud558\ub294 \uc2dc\uc2a4\ud15c\uc744 \uac15\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \ub2e8\uae30\uc801\uc73c\ub85c\ub294 \ube44\uc6a9\uc744 \uc99d\uac00\uc2dc\ud0ac \uc218 \uc788\uc9c0\ub9cc, \uc7a5\uae30\uc801\uc73c\ub85c\ub294 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uc640 \uc7ac\uad6c\ub9e4\uc728\uc744 \ub192\uc774\ub294 \ud575\uc2ec \uc694\uc18c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc55e\uc73c\ub85c \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc740 \uccad\uc18c\uae30 \uc0b0\uc5c5\ucc98\ub7fc ‘\uc0ac\uc6a9\uc790 \uacbd\ud5d8’\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\ub294 \uc81c\ud488 \uac1c\ubc1c \ucca0\ud559\uc744 \ub3c4\uc785\ud574\uc57c \ud560 \uac83\uc785\ub2c8\ub2e4. \uae30\uc220\uc801 \uc2a4\ud399\uc758 \uc22b\uc790 \ub180\uc74c\ubcf4\ub2e4\ub294 \uc2e4\uc81c \uc6b4\uc804\uc790\uac00 \ub290\ub07c\ub294 \ud3b8\uc758\uc131\uacfc \uc548\uc815\uc131\uc744 \ub192\uc774\ub294 \ub370 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ud2b9\ud788 \uc804\uae30\ucc28 \uc2dc\uc7a5\uc758 \uc131\uc219\ub3c4\uac00 \ub192\uc544\uc9c0\uba74\uc11c \ucda9\uc804 \ud6a8\uc728\uc131\uacfc \ubc30\ud130\ub9ac \uc218\uba85\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uae30\ub300\uce58\ub294 \ub354\uc6b1 \ub192\uc544\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uc774\ub54c \uccad\uc18c\uae30 \uc0b0\uc5c5\uc774 \ubcf4\uc5ec\uc8fc\ub294 \uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131\uacfc \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc758 \uade0\ud615\uc740 \uc790\ub3d9\ucc28 \uc5c5\uacc4\uc5d0\uac8c \uadc0\uac10\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\ub294 \ub354 \uc774\uc0c1 \ubcf5\uc7a1\ud55c \uae30\ub2a5\uc758 \ub098\uc5f4\uc5d0 \uac10\ub3d9\ud558\uc9c0 \uc54a\uc73c\uba70, \uc77c\uc0c1\uc5d0\uc11c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc791\ub3d9\ud558\ub294 \uc81c\ud488\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc790\ub3d9\ucc28\uac00 \ub2e8\uc21c\ud55c \uc774\ub3d9 \uc218\ub2e8\uc744 \ub118\uc5b4 \uc0dd\ud65c\uc758 \ub3d9\ubc18\uc790\ub85c \uc790\ub9ac \uc7a1\uae30 \uc704\ud574\uc11c\ub294 \uc774\ub7ec\ud55c \ubbf8\uc138\ud55c \ucc28\uc774\ub97c \uadf9\ubcf5\ud558\ub294 \ub178\ub825\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c \ubd84\uae30 \ubc1c\ud45c\ub420 ACSI \ubcf4\uace0\uc11c\uc5d0\uc11c \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc774 \uc774 \uac19\uc740 \ubcc0\ud654\ub97c \uc5bc\ub9c8\ub098 \uc798 \ubc18\uc601\ud588\ub294\uc9c0 \uc8fc\ubaa9\ud574 \ubcfc \ud544\uc694\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

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